Everyone who opens an account at Lüks Casino is bound by this text. Confirming the registration form, making a first deposit or claiming a bonus means you accept the clauses below. Stop using the account if one of them does not suit you.
What these conditions cover
The cards below show which part of the site follows which rule set. Three more documents belong to the same agreement and should be read together: the Privacy Policy, Responsible Gaming and the Player Complaint Policy.
- Opening an account.
- The age declaration on the form, one account per person, accurate details.
- Login details.
- Keeping your phone number, email and password safe is on you.
- Cashier movements.
- Deposit order, withdrawal request, confirming account ownership.
- Bonus offers.
- Each offer's own card, wagering term and cancellation condition.
- Sports section.
- Odds at acceptance, settlement against the official result, refund cases.
- Casino and slots.
- Outcomes set by the provider's generator, interrupted rounds, demo mode.
- Rules of conduct.
- Forbidden actions and what they do to the account.
Conditions for opening an account
Nobody under 18 may open an account; the checkbox on the form carries that declaration. If the declaration is false, every transaction made after it is void. Checking whether online betting is allowed in your region is your own responsibility.
- One account applies per person, per household, per device or per payment instrument.
- The name, phone and email entered on the form must be yours and correct.
- An account opened with false details can be frozen, its bets voided and its balance held.
- The account cannot be transferred, sold or used on someone else's behalf.
Your account and your login details
Registration starts with a phone number, then you set a password. Every action from your account counts as taken by you, so change your password the moment you suspect it leaked. Completing phone and email verification early makes a withdrawal request or a security alert easier to handle later; some withdrawals may still require a separate ownership check.
Deposits and withdrawals
Every balance and transaction in the cashier runs in Turkish lira. The minimum and the processing time depend on the method, and both are shown on screen at the moment of payment.
- Deposit only from an instrument registered in your own name; a deposit from someone else's instrument can be returned.
- A withdrawal returns to the method you deposited with, subject to the provider's own rules.
- The cashier balance is for play and earns no interest; a withdrawal with no play behind it may require an explanation.
- A payment can sit pending on the provider's side, and you are told when that happens.
Bonuses and wagering requirements
The welcome package, deposit bonuses, the trial bonus and daily quests all follow the term written on that offer's own card, which overrides the general wording here. A promo code must be entered before the deposit it applies to. Bonus funds and their winnings stay locked in the cashier until wagering is complete, and claiming the same offer twice or closing wagering with very low-risk play leads to the bonus being reclaimed.
Sports betting
- A slip is struck at the odds shown at the moment of acceptance, and a new odds figure is offered if it changes during confirmation.
- Settlement follows the official result published by the organiser, and a corrected result changes the slip too.
- A cancelled event or a clearly mistaken price leads to the stake being returned.
- Scores and stats shown on the site are only a guide; the official record decides settlement.
Casino games
Every game in the lobby, in slots and in live casino belongs to the studio named on its page, and the studio's own generator sets the outcome once a round starts — nobody can change it afterward. A dropped connection settles the round from the provider's record, while a round broken by a clear fault is void. Demo mode moves no real money in either direction.
Behaviour that is not allowed
- Holding more than one account or playing on someone else's account.
- Using an automated betting tool, a bot or a script.
- Exploiting a system error or a duplicated bonus instead of reporting it.
- Opening a chargeback instead of a complaint through support.
- Being disrespectful toward support staff or other players.
- Using the site under 18 or letting a child use the account.
Any of these can lead to bets being voided, bonuses reclaimed and the account restricted or closed. Money deposited properly is returned in every case.
Changes and closing the account
This text is updated from time to time, and the version published on the site is always the current one; a change does not apply retroactively to a bonus already in progress. You may close your account whenever you wish, but withdraw your real-money balance first, since the bonus balance is lost on closure. For a break rather than closure, see the limit and exclusion tools on the Responsible Gaming page; an unresolved dispute follows the Player Complaint Policy process instead.