This text follows, stage by stage, when Lüks Casino collects your data and what happens to it afterward. You become subject to this policy from the moment you open an account, and it should be read together with the Terms and Conditions.
Data collected at registration
The phone number and email entered on the form open the account and confirm the login; both are kept for as long as the account stays open. Name and date of birth confirm the 18 age limit and account ownership, and are retained for the legal period. Personal data is never bought from third parties for advertising.
Data built up while you play
Your betting and game history is recorded to settle results, track bonus wagering and review a possible complaint. IP address and device data are kept separately for security, since that is the only practical way to catch multiple accounts and fraud attempts. This record is held for a limited period from the date it was made.
Data shared during payment
Payment details are stored to carry out deposits and withdrawals, kept for the legal period. Opening a complaint file adds support correspondence to the record, held for a limited time after the file closes. Cookie records exist to keep the session open and remember your preferences, and last only as long as the cookie itself.
Why the data is processed
- Under the contract: opening the account, accepting the bet, completing the payment.
- Under legal obligation: age verification, identity checks, record keeping.
- Under legitimate interest: preventing fraud, bot use and multiple accounts.
- Under explicit consent: sending bonus announcements and campaign messages.
You can withdraw your consent to notifications at any time; this does not close the account, it only stops marketing messages.
What cookies do
The site does not function and the session does not stay open without the essential cookies. Preference cookies remember language and screen settings. Measurement cookies show, in aggregate, which sections get used and never identify one player. You can delete or block cookies in your browser, though blocking the essential ones makes logging in impossible.
Who your data reaches
| Recipient. | What they see. |
|---|---|
| Payment providers. | Only what completing the transaction requires. |
| Game studios. | What is needed to verify a round's outcome and the bet record. |
| Identity verification service. | What is needed to confirm age and account ownership. |
| Competent authorities. | Whatever scope the law requires. |
Data is never sold for advertising, and lists are never rented to third parties. Service providers process your data only on our behalf.
Security measures
The connection between the site and your browser is encrypted. Passwords are stored in a form that cannot be reversed, so nobody, support included, can see them. Access rights follow the job; only the payments team looks at payment records. Half of account security sits with you: do not reuse your password elsewhere, never share a confirmation code, and do not leave a session open on an unfamiliar device.
Your rights
- You can request a copy of the data held about you.
- You can ask for wrong or incomplete details to be corrected.
- You can ask for data outside the legal retention period to be deleted.
- You can object to marketing messages and withdraw your consent.
Send a request through support. Closing the account does not erase the data at once; payment and betting records stay until the legal period expires. A self exclusion record stays until its term ends, detailed on the Responsible Gaming page. A dispute over data processing follows the route on the Player Complaint Policy page.
When the policy changes
This policy can be updated, and the version published on the site is always the current one. A change that widens the type of data collected is announced to your registered contact address.