This page corrects a few common misconceptions and replaces each with the actual rule, then lists the tools you can use to keep play under control.
Common misconceptions
- Misconception: a longer losing streak means a win is due.
- Fact: every round is independent, and the previous outcome has no bearing on the next.
- Misconception: setting a limit is only for people with a problem.
- Fact: a limit is a tool for anyone who wants to keep spending planned.
- Misconception: a self exclusion request can be undone whenever you like.
- Fact: exclusion runs at least 90 days, and a new request cannot open before 30.
The 18 age limit
You must be 18 to open an account and to play. An account opened by hiding one's age is closed, its bets are voided and no winnings are paid; the deposited amount goes back to the account holder. A document may be requested to verify age.
Tools that keep control in your hands
Every tool below is switched on through support. Tightening one takes effect immediately, while loosening it only works once the waiting period ends — that stops a momentary decision from lifting your own protection.
- Deposit limit.
- Caps what you can deposit in a daily, weekly or monthly period.
- Loss limit.
- Caps the net amount you can lose within the set period.
- Stake limit.
- Caps what can be staked on one bet or one round, until you lift it.
- Session time.
- Closes the session automatically once your set time runs out.
- Short break.
- Closes the account to play for 24 hours to 30 days; the account itself is not deleted.
- Self exclusion.
- Closes login entirely for 90 days, confirmed by a message to your registered email.
Warning signs
If a few of the following sound familiar, it is time to stop playing and take stock.
- You deposit beyond your plan to win back a previous loss.
- You spend money set aside for rent, bills or debt on play.
- You hide how much you play from people around you.
- You feel restless when not playing and keep thinking about the game.
- You give play the time meant for sleep, work or family.
- You borrow money or sell belongings in order to play.
Protection of minors
Keeping a child away from your account is your responsibility. Do not leave a session open on a shared computer, do not save the password in the browser and do not keep your payment instrument within reach. Parental control software at home is the most practical way to block gambling sites at device level.
How to ask for help
If you think you have lost control, switch on a tool first — a short break or self exclusion works fastest. A self exclusion request goes through the support channel, its confirmation lands in your registered email and the account closes from that point. Follow up with the addiction helpline in your own country, since organisations offering free and confidential support exist there. If you are worried about someone close to you, you cannot close their account yourself, but you can report the situation to support and point them toward a self exclusion request.
Limit and exclusion records are kept under the Privacy Policy. General rules on closing an account are on the Terms and Conditions page.